Shangdong Roc Industries Co.,Ltd.  
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Do you have a minimum order?

Yes, for all abroad orders, it’s a minimum of  one 20′ container by quantity. You could inquiry our sales or details.

How long will my order take?

Normal delivery is about 20–30 working days. Ending delivery schedule depends on the quantity and item  you booked. 

Can you serve free samples and how can I get them?

Yes, as an one of largest industry  products manufacturers in Shandong of China mainland, we are  able to serve you our free samples for your test. 
  • You need to pay as quantities more than 3 pieces, our sales will tell you in advance;
  • Freight collected, you can ask for your sales to draw back freight while you place order.

What are your express delivery costs?

It depends on your area, we used UPS/EMS/Fedex/DHL bulk service, it had 40-45% discount as normal UPS express service.

How about my paper’s packing, can I use my own logo?

Yes, you can. we are one of the pioneers who are able to serve various packing solutions (professional OEM packing service) in early times. 

I just want to test your samples, can I own your samples locally?

Yes, you can . You could email us your area, then we will notify where and who you can contact.

Do you give discounts with large quantities?

Yes, we do. It not only depends on your order quantity, but also the item you booked.

what your policy is when products are found to be faulty?

In our factory, every pieces and sets are 100% inspected before packing. Every batch of products had corresponding production numbers, once there will be a complain, we could response and check it immediately. Every piece and set are checked by our QC. Definitely speaking, once complain comes out, we handle like this: 

1). We request you offer goods dispatch you receive, and other proofs, like goods picture etc; 

2). Cfm receipt your goods dispatch, then will compare with our counter samples recorded from our production dept. FYI: we will mark every cartons in numbers.

3). Cfm the quality the same or not, then adv you reasons. 

4). Offer complain solutions: 

a. supplement extra quantity goods in free by sea shipment in your half cost 

b. discount in next  order

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